I’m new, and I have a name to make for myself. For other companies, you’re just a name in their long order book. They are not scared of upsetting you. You will be one of my first-ever customers, so it’s very important to me that I make this work for both you and me. I’m the hardest working person you will ever find, and I’m here to guarantee you, with my name on the dotted line, that I’m going to do this.